Privacy Policy

Information We Collect

At Evergreen Trails Travel, we collect various types of information to provide you with exceptional Canadian wilderness experiences while ensuring your privacy and security are maintained at all times.

Personal Information

We collect personal information that you voluntarily provide to us when you register for our services, make a booking, or contact us. This may include:

• Full name and contact details (email address, phone number, mailing address)
• Date of birth and emergency contact information for travel safety purposes
• Payment information (processed securely through encrypted third-party payment processors)
• Travel preferences, dietary restrictions, and accessibility requirements
• Medical information relevant to wilderness activities and adventure safety

Automatically Collected Information

When you visit our website or use our services, we may automatically collect certain technical information:

• IP address, browser type, and operating system information
• Website usage patterns, page views, and navigation behavior
• Device information including mobile device identifiers and location data (with permission)
• Cookies and similar tracking technologies for enhanced user experience

How We Use Your Information

We use the collected information to deliver outstanding travel experiences and maintain the highest standards of service quality and safety throughout your Canadian adventure journey.

Service Delivery

• Planning and executing customized travel itineraries based on your preferences
• Processing bookings, payments, and managing your travel reservations
• Providing customer support and responding to your inquiries promptly
• Ensuring safety compliance and emergency preparedness during wilderness activities

Communication and Marketing

• Sending booking confirmations, travel updates, and important safety information
• Sharing newsletters, special offers, and new adventure opportunities (with consent)
• Conducting customer satisfaction surveys and gathering feedback for service improvement
• Providing educational content about Canadian wilderness and responsible travel practices

Legal and Compliance

• Complying with applicable laws, regulations, and legal processes
• Protecting our rights, property, and the safety of our clients and guides
• Preventing fraud, unauthorized access, and other illegal activities
• Maintaining accurate business records and financial reporting as required by law

Information Sharing and Disclosure

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Accommodation providers, transportation companies, and activity operators
• Payment processing services and financial institutions
• Technology providers for website hosting, email services, and customer management
• Professional guides, translators, and local tourism partners

Legal Requirements

We may disclose your information when required by law or in good faith belief that such action is necessary to:

• Comply with legal processes, court orders, or government requests
• Protect and defend our rights and property
• Ensure the safety and security of our clients, staff, and the public
• Investigate and prevent fraud or other illegal activities

Data Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Industry-standard encryption for data transmission and storage
• Secure servers with firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments
• Staff training on data protection and privacy best practices
• Limited access to personal information on a need-to-know basis
• Secure disposal of information that is no longer needed

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but commit to promptly addressing any security incidents.

Your Rights and Choices

You have several rights regarding your personal information and how we use it. We are committed to respecting these rights and providing you with control over your data:

Access and Correction

• Request access to the personal information we hold about you
• Correct or update your personal information if it is inaccurate or incomplete
• Request a copy of your data in a portable format

Deletion and Restriction

• Request deletion of your personal information (subject to legal retention requirements)
• Restrict or object to certain processing of your information
• Withdraw consent for marketing communications at any time

Communication Preferences

• Unsubscribe from marketing emails using the link provided in each message
• Update your communication preferences through your account settings
• Contact us directly to modify how we communicate with you

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized services. Here's what you should know:

Types of Cookies

• Essential Cookies: Necessary for website functionality and cannot be disabled
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Preference Cookies: Remember your settings and personalize your experience

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality and your user experience. Most browsers allow you to:

• View and delete existing cookies
• Block cookies from specific websites
• Set preferences for accepting cookies
• Receive notifications when cookies are being used

International Data Transfers

As a Canadian travel company, we primarily store and process data within Canada. However, some of our service providers may be located in other countries with different privacy laws. When transferring data internationally, we ensure:

• Adequate protection through contractual safeguards and privacy frameworks
• Compliance with applicable data protection laws and regulations
• Regular monitoring of our service providers' privacy practices
• Transparency about where your data may be processed

Children's Privacy

Our services are designed for adults and families. We do not knowingly collect personal information from children under 13 years of age without parental consent. If you believe we have collected information from a child without proper consent, please contact us immediately so we can take appropriate action.

For family adventures, we require parental or guardian consent for all minors and collect only necessary information for safety and service delivery purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will:

• Notify you via email or prominent website notice
• Update the "Last Updated" date at the top of this policy
• Provide a summary of key changes when appropriate
• Give you time to review changes before they take effect

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.